FAQ
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Are there any system requirements?
No. Our widget and unique card generator are compatible with any web browser, including mobile browsers.
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Do I create my own contact card?
Yes! Anyone with access to your Callid account may create or modify your contact card(s).
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Help! I don't understand how to install the Callid widget.
No problem! If you read the instructions we provide in your account and need further assistance, we are happy to help! Just use this contact form and send us a message. We will respond within 24 hours.
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What is a widget?
A widget is a small application placed on your webpage that when clicked, populates information. When you click the Callid widget, a screen pops up that allows you to download a contact card.
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Can I modify my contact card(s) after I've created them?
YES! We allow you to make unlimited modifications and customizations to your contact cards free of charge!
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Design is not my strong suit, can you help me create a custom contact card?
Sure! Please reach out to us using this contact form and we can discuss your needs and provide you a quote!
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How can I suggest new features?
We'd love to hear your thoughts and ideas! Submit suggestions through this feedback form.
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Do I need special permissions?
You do not need special permissions to utilize our website and create a contact card, but installing our widget requires permission from your website administrator.
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How can I cancel subscription and get a refund?
If after two weeks of using our service you are unhappy, you can reach out to support at support@getcallid.com to cancel and receive a refund. After that, all payments are generally non-refundable which you can read about in the Terms and Conditions agreed to upon signing up for your subscription. However, to cancel your subscription:
1. From your Callid home page click the Account button in the navigation bar.
2. Sign into your Callid account and then select the Account button in your profile.
3. Select Settings > Billing.
Other questions about your payment? Feel free to reach out to us at support@getcallid.com.
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Can't find your question here?
Click this link and fill out our form with your questions!